Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Thank you for your patience!
It takes 2-7 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 2-5 business days, International: 10-20 business days.
During the Holiday season, production times may increase (Mid Nov.- Dec.)
Your shipment facility is dependent on your location. We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Reach out to us directly by email first at firstname.lastname@example.org be sure to include your order number and correct delivery address so we can quickly diagnose your delay. While we investigate your order, consider these best practices for package retrieval.
-Ask your local post office if they have your package.
-Stop by your neighbors in case the courier left the package with them.
-If you know you won’t be home, consider changing your shipping address to your work or another location where a trusted friend or family member can receive it.
We’ll work together to find your package. In the event we need to replace it we will do so, but we do ask you cover shipping costs.
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns, exchanges or refunds at this time.